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FAQ

The Answers You Need

LEGAL INFORMATION

 JS Electrical is a trading name for JS Sussex LTD

Registered Office - 82 Potters Lane, Burgess Hill, West Sussex, RH15 9JS​

Company Registration No: 9122306

VAT No: 180 6212 30

NIC EIC: D114078

TERMS & CONDITIONS

  • In order to perform the intended works effectively and safely, lifting of carpets and a form of chase and/ or hole may be required within the property. This will be discussed with you, the client, first if it is to be of concern. A one coat plaster will be used to fill any holes and chases of our doing to a reasonable finish and carpets refitted to the best of our ability. Final finish and/ or fit of carpets are to be done by a suitable sub-contractor.

  • Throughout the duration of works, we would like the use of: Electricity, Water & Toilet Facilities.

  • We use dust sheets as a matter of course throughout any chasing and/ or hole cutting. If you have any valuable items in any of the rooms to be worked in, we would suggest that these items are removed prior to works commencing. Any furniture that is too heavy and/ or fragile to be moved will be covered. The property will be cleaned to the best of our ability but you may encounter some dust settling after completion of works.

  • Any alterations and/ or extras to the agreed works will encounter extra cost unless otherwise discussed with the Electrician and a Variation Order is signed by both parties.

  • We are not responsible for any faults and/or problems, not of our doing, that arise from the existing installation once an upgraded Consumer Unit has been fitted. Due to the sensitive nature of the new equipment, existing faults can become an issue. An additional cost will be involved if these are to be rectified.

  • Advice given and/ or asked for is exactly that, advice. Persons acting on advice must satisfy themselves that it’scorrect and of some use. JS Electrical is not liable in any way with regards the outcome and/ or any kind of loss is incurred from the advice given. It is given purely on a personal level.

  • We are able to install aerial points and run any cabling required, at extra cost, to a predetermined location within the property if required. We do not carry out any roof works or final terminations of the aerials and/or equipment associated with it. This is to be done by a suitable sub-contracted aerial engineer.

  • We have made no allowance for the co-ordination of other trades and/or services.

  • Any delays in completion of final works due to circumstances and/ or trades that are not of our doing will be

    subject to an extra cost due to a revisit being required.

  • A Call-Out Fee of £65 Plus Vat will be issued upon every Call Out attended. This will cover the first 1.5hrs of time and any minor misc materials required to carry out works. For additional time, a further £40ph Plus Vat will be charged. Any excess materials or specially ordered parts will be charged according with wholesaler pricing.

  • We do not supply any appliances, white goods or home equipment due to many variables and choice. Any items purchased by the customer without prior consultation may be subject to extra cost due to potential increased installation times and/ or reinstallation of works already completed.

  • All estimates are priced to include white faceplates, down-lights and switchgear. If a different colour/ finish is required then please make it known as soon as possible as there will be extra costs involved.

  • There may be occasions where photos may need to be taken either as reference or for our portfolio. Any names, faces, address or recognisable images will be blurred and/ or removed from the final photo. Trade-boards mayalso be used at site for ease of site deliveries. If, for whatever reason, you do not wish for any photo’s or boardsthen please make this known beforehand. No offence will be taken.

  • Any works over £750.00 will require a 20% deposit upon acceptance of the estimate so as to buy initial materials to start works. A receipt shall be issued for this.

  • Armoured cable is charged per drum and the remainder credited once the desired amount is installed.

  • All prices are valid for a period of up to 30 days from date of estimate. This is due to wholesaler frequent price

    changes. We will, however, try our best to honour our estimates.

  • Upon completion of works an Invoice and Check-a-Trade feedback form will be sent within 7 days with payment to follow within 14 days. I would appreciate it if you would fill out the form as to the works carried out. It is free to post. Alternatively you can leave feedback a online at www.checkatrade.com and follow the links.

  • All fixtures and fittings remain the property of JS Electrical until final payment received.

  • All Fixtures & Fitting carry Manufacturers Warranty. Labour is Guaranteed for up to 12 Months from date of Installation

PRIVACY POLICY & GDPR

Introduction

This policy sets out the various areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Personal Information

When using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing address, telephone and email details, you consent to JS Electrical contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. If you wish to receive a copy of this, or would like to be removed from our database, please contact us at info@jselectrical.co

Information Collection and Use

HOW DO WE COLLECT INFORMATION?

JS Electrical collects information in two possible ways:

1. When you directly give it to us (“Directly Provided Data”)
When you contact is via our website, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

HOW LONG DO WE KEEP YOUR DATA FOR?

JS Electrical will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

WHAT ARE COOKIES?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

WHAT DO WE USE COOKIES FOR?

When you visit JS Sussex website, you can surf the site anonymously and access important information without revealing your identity. In order to improve our site we use “cookies” to track your visit.

While JS Electrical uses cookies to track your visit to the JS Electrical website, and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided JS Electrical with personal information.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Please note that JS Electrical is not responsible for the content or privacy practices of non JS Electrical Web sites to which any JS Electrical Web site(s) may link.

CHOOSING HOW WE USE YOUR DATA

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

• You can verify the details you have submitted to JS Electrical by contacting our customer services team (info@jselectrical.co). Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

• You can also contact us by the same method to change, correct, or delete your personal information controlled by JS Electrical regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

• You are also free to close your account. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

• You can always feel free to update us on your details at any point by emailing info@jselectrical.co or writing to JS Electrical, 82 Potters Lane, Burgess Hill, RH15 9JS.

• You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing or service reminder emails from us.

• You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us by emailing info@jselectrical.co

JS Sussex will not sell or rent your personally identifiable information to anyone.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.